Frequently Asked Questions

Frontier works with both residential and commercial properties, including:

• Homes and apartments
• Rental properties
• Multi-family properties
• Offices and retail spaces
• Commercial buildings
• Properties managed by landlords, property managers, or facility managers

Every property is different, so our team evaluates the building type, damage, materials affected, and service needed before recommending the next step.

Whether you are dealing with a small cleaning project, a water damage issue, or a larger restoration concern, Frontier can help determine the right next step.

Frontier serves customers all across Texas, including Houston, DFW, San Antonio, and Austin.

Because service availability can depend on your exact location, the type of service needed, and current crew availability, the best way to confirm service is to contact Frontier directly with your property address. For urgent restoration needs, such as water damage, storm damage, fire damage, or mold concerns, our team can help determine how quickly someone may be able to respond.

Frontier provides professional restoration and cleaning services for homes and businesses. Services may include water damage restoration, fire and smoke damage cleanup, mold-related services, storm damage cleanup, carpet cleaning, upholstery cleaning, floor cleaning, odor removal, and other property cleaning or restoration needs.

Restoration projects often depend on the extent of the damage, moisture levels, affected materials, safety concerns, and whether insurance documentation is needed. However, we work with all major insurance providers.

Yes. We work with most major insurance carriers on property damage claims, and we’re very used to working within insurance requirements. We’re experienced in working with Allstate, Liberty Mutual, Chubb, State Farm,

If it’s an emergency you can call us right away and also notify your insurance carrier as soon as you’re able. If you already have a claim number, please share it with us, we can still respond.

In most cases, you have the right to choose your own restoration contractor. If your insurance carrier suggested another company, you can still request to work with Frontier. We’re experienced in coordinating with adjusters and working within their guidelines

In many cases, Frontier can provide an inspection or estimate before work begins. For restoration-related concerns, such as water damage, mold, fire damage, smoke odor, or storm damage, the first step is usually to have a trained team member assess the property.

This allows us to understand what happened, identify the affected areas, and explain what needs to happen next. Some smaller cleaning services may be easier to quote in advance, while larger restoration jobs often require an on-site inspection before accurate pricing can be provided.

Before any work begins, our team will explain what we found, what we recommend, and what costs or approvals may be involved.